Have trouble logging in?

If you are unable to log in to the platform, you may be experiencing one of the issues below.

• Your profile has not been activated through Okta.
• Your MFA or password needs to be reset.
• Too many incorrect attempts (3) have been entered for your MFA or password.
• A white screen appears after you sign in.
• Using an invalid URL.

This article provides details on these potential situations and steps for how to resolve them. If you are experiencing a different issue, email support@futurefeed.co. 

Has your profile been activated through Okta?

The problem may be that you were never activated in Okta for Government, our access and authentication system.  You only have 180 days to respond to an invitation (for security purposes), so you may need a new invitation sent. If you are a new user, the email from Okta may have been overlooked.

If a new activation email is required, then an admin on your subscription can issue one here following the steps below.  Admins only:

1. Click on the Onboarding (red rocket) icon
2. Click People
3. Click the invitation icon for the relevant user

Need to Reset MFA?

When you get a new phone or for some other reason need an MFA reset, an admin can initiate the action.

Want to Reset Your Password?

This is self-service.  Start by entering your email address on the login screen.

Then on the password screen, click "Forgot Password"

You will receive an email within 5 minutes that contains a link.  Follow the link.  Enter a password that meets the displayed requirements and you are in!

"Authentication Failed" Message after entering your Email

Are you getting this message after entering your email, but yet to enter your password or MFA code? The URL in your password manager may contain "challenge" in the URL. This will default the system to apply that URL and prevent user sign-in. 

Steps for resolutions:

1. Clear cache and cookies in your browser

2. Update the URL in your password manager to https://futurefeed.co and you should no longer experience login issues. 

Getting a White Screen after logging in?

You most likely logged in correctly, but one of the below scenarios may be apparent:

1. Your profile does not have access to any active subscription. This can happen in a couple of ways:

• An admin user who added you may not have set your user profile to have "Standard" or "Admin" access to the subscription. This will result in your profile being set with "No Access".
  • To resolve this, any admin on the subscription can make a quick update to either of the other options.
• The email in your user profile may be incorrect. You will have no issue logging in, but you won't be able to access a subscription. Instead, you will see a blank white page until this is fixed. 
  • To resolve this, have an admin user delete your profile and create a new one.

2. Your profile has access to a subscription, but a blank, white screen appears.

• Refresh your page and the platform should become visible. Clear your browser's cache and cookies to prevent this from occurring in the future.

Make sure you are using the correct link to log in

You may have saved an old URL in your browser favorites or your subscription has been modified (a new one was created). Your link is no longer valid so when you log in, you may see one of the following on your screen:

• A white screen
• A notice indicating your subscription has expired

Remove the previously saved link. Log in from the homepage of FutureFeed's website: FutureFeed | CMMC~NIST~DFARS. This can be saved, but note that if FutureFeed's website is updated resulting in a new URL, you will need to update your saved link.

Still Having Trouble?

We are here to help.  Send us a note at support@futurefeed.co.