Meet Hawk AI: Your Always-On Support Assistant

Frequently Asked Questions

How does Hawk AI work?

Hawk AI is always available through our Support Portal. Simply ask your question in the chat, and Hawk AI will:

• Provide quick answers to common questions

• Walk you through routine steps or troubleshooting

• Collect details for more complex issues before passing them to our support team

If Hawk AI can’t resolve your question, it will hand things off to a human specialist and let you know what to expect.

Hawk AI also helps our support team to continuously improve your experience by identifying gaps in our knowledge base through user interactions.

I'm struggling to navigate to the correct elements to start a support session with Hawk AI, is there explicit guidance on usage?

The following article 'Using Hawk AI In the Support Portal' includes screenshots and explicit instructions for use. Reach out to our team directly, with any questions not covered in our extensive support articles!

How do I monitor my support requests with Hawk AI?

You’ll always stay informed:

• When Hawk AI resolves your issue, you’ll see the full conversation in your support portal history.

• If Hawk AI passes your request to our team, you’ll be notified and can track progress in the same place.

• For urgent or complex issues, you can still reach us directly at support@futurefeed.co.

What kinds of questions is Hawk AI best at?

Hawk AI is designed to help with:

• Answers based on our knowledge base and guides

• Step-by-step instructions for common tasks

• Initial troubleshooting and collecting details for your support request

• Creating a support ticket automatically when an issue needs human attention

💡 Tip: The clearer and more specific your question, the more accurate Hawk AI’s response will be. Provide enough context so that a competent colleague wouldn’t need to ask for clarification before answering.

When will I talk to a person instead of Hawk AI?

Some issues need a human touch. Our team steps in for:

• Complex technical issues

• Account or billing questions

• Integrations and customizations

• Anytime you’d prefer to work directly with a support specialist

How can I get the best results with Hawk AI?

• Be specific in your questions – the more detail you share, the faster Hawk AI can help.

• Use the Support Portal as your first stop – it’s the quickest way to access Hawk AI.

• Don’t worry about mistakes – if Hawk AI isn’t sure, your request goes straight to our human team.

• Check your support history – you can always review past conversations with Hawk AI and our team.

Summary: Why Hawk AI Matters

With Hawk AI, you’ll notice:

• Faster answers to everyday questions

• 24/7 access to help, even outside business hours

• More availability from our expert team for complex issues

Your support channels and history remain unchanged—you simply have one more powerful way to get help when you need it.